If you forget your password, click Lost your password? and enter your email address or username to get a new password, which will be sent to your registration email address.

Yes, you can update your profile details by going to your profile page and clicking on the edit profile link. Once it is done, click ‘Update’. We will either approve the changes or contact you to ask for further information within two working days.

You should receive notification emails fairly quickly. If not, then check your spam box or request the notification email to be sent again. If none of the above works, contact us to get help.

PayPal and stripe are used as the payment gateways. When you set up your account, remember to enter your PayPal email address (Compulsory) and Stripe account (Optional).

Yes, VAT invoices are generated automatically when you finish the project. you can contact us if the invoice is not accurate or misses any key information.

If you have just registered with us, you will need to fill in your profile details, upload relevant documents and then submit your profile for approval. We will either approve the profile or contact you to ask for further information within two working days. Upon approval, you will be immediately able to bid or submit your proposal for projects on Crayfish.

Crayfish provides an online venue where individuals or businesses who require work to be carried out which involves a knowledge of China or Chinese language (Clients) and individuals or businesses with such skills (providers) can connect with each other and get work posted, done and paid for in easy steps via the Crayfish platform.

In consideration for providing the service,

  1. Marketplace: Crayfish retains 20% of the amount in respect of the work done, with a minimum fee of £5.00. This covers our commission and VAT, as well as the payment processing fee.
  2. Fixed cost package: Crayfish retains 30% of the amount in respect of the work done, with a minimum fee of £5.00. This covers our commission and the payment processing fee.

Crayfish also offers optional added services for the Client when posting a project which are subject to additional fees. These include the options to highlight a project as Featured, or for entering a Non Disclosure Agreement (NDA) with a provider.

For more details, please read our Terms of Service.

OUR GUIDES, FAQs & TIPS FOR CLIENTS

Basically Everything!

You can hire a bilingual provider to do anything related to China, for example:

“Our company requires someone to help making sales calls in China” Sales
“Our product leaflet needs to be translated by a technical person” Translation
“We need a Wechat public account set up and an initial plan drafted” Social Media
“We looking for a quick understanding about email marketing in China” Marketing & PR
“My MD needs a travel schedule set up for his next visit to China” Admin & HR
“I need a Chinese logo designed” Design
“I would like to learn some Chinese on a one-to-one basis” Culture & Language
“Can you help me with some telephone interviews in Chinese” Market Research
“How do you go about getting cosmetic product into China” Legal & Compliance
“Where do I find Chinese software developers for a project in China” IT & Tech

Crayfish® has a wide choice of skills for you to select. But if you can’t find exactly what you are looking for you can just Post the Job on Crayfish.io. Our large pool of bilingual Providers browse frequently and one of the Providers may well have exactly the skills you are after for your job.

Crayfish® attracts proficient Chinese speaking providers from anywhere in the world, knowledgeable about culture, experienced in business and familiar with all forms of communication. So it does not matter where you are, just Post your Job and it will get done!

A clear and detailed description about your job, task or project will help attract the best talent in our pool of bilingual providers. If you are worried about confidentiality you can ask whoever bids for the job to sign an NDA, which can be done in one simple step.

You should outline what types of skills your job, task or project requires, the more detail the better. Do not worry about your requirements wish list sounding too difficult. It will help you find the right bilingual provider for your needs. The best talent will be just a click away

If there are links to similar work that you want doing, it can help provide a better understanding of your job, task or project, so you can upload these. Likewise, if you have any relevant documents upload these too, they may help attract the best talent. And you must provide a reasonable timeframe.

If you are happy for the job to be done remotely then you do not need to specify a location, however if you require the Provider to go to a location or face to face is part of the job, then you should make that clear.

When providers choose which job to bid for, money is of course an important factor for them to consider. So it is worthwhile to assign a realistic budget to your job in order to attract the right level of expertise. Lowest rate may not attract the best quality or a suitable bilingual provider.

You may already know exactly how much you want to pay for a particular job from previous experience. But if this is not the case then browse the Jobs page to find out what the going rate is for similar types of work.

If you really have no idea how much the job should cost, then you can leave the field blank and let the providers bid. But remember the cheapest bid may not always be the best. Remember, you should evaluate a provider’s qualifications, language skills, timeline, and overall cost before making the choice.

We recommend you ask some questions as part of the selection process, so both sides get a chance to know each other’s expectation before going ahead with the job.

Here are some sample questions you can ask a provider:
  • 1. Why do you want to do this job?
  • 2. Can you provide examples of work similar to mine?
  • 3. Are you currently working on any assignment for a competitor?
  • 4. Can you start right away?
  • Do you anticipate any problem you may have with this job?
If you are happy with what you hear from the Provider, then you may want to tell them in return:
  • 1. More background information– it helps stimulate the candidate for some useful suggestions
  • 2. Any flexibility with deadline (if so this has to be followed up in writing via your WorkSpace)

Our Terms of Service states that you own any intellectual property (“IP”) that you may release when posting your job, for which you have paid to be done. If your job contains sensitive information, you may wish to ask for a Non-Disclosure Agreement (NDA) to be signed by the providers during the job bidding process. You can purchase that option by selecting the NDA price plan.

Once a provider receives payment for work completed on a project for a Client, our Terms of Service specifies that ownership of that work transfers to the Client. If desired, providers and clients may also agree on different or additional terms regarding the IP ownership.

For marketplace projects, you may cancel a Job posting anytime before accepting a bid from a Provider without resulting in dispute. For fixed cost packages, you may cancel a package before any provider takes the job.

However if you cancel a job after the bid has been accepted it is deemed to have broken the contract between you and the provider, and the Provider has the right to raise a Dispute with Crayfish. The exception to this is that the cancellation has been agreed in advance by both you and the Provider. For example, if the Provider is not able to meet the agreed job deadline due to health reasons or force majeure, and he or she has made a request to you for extension. If you do not agree to that, you can choose to cancel the job, and refunds will be made after a review by Crayfish Customer Service.

On all projects or tasks, you and the freelancer agree on the time needed for completion. We require all jobs to be done within 60 days following your authorisation. After that, a job either has to be completed or cancelled.  Should more time be required, you will need to contact our Customer Service team to reflect that on our system.

Anyone, anywhere who is a proficient English-Chinese bilingual speaker, has flexibility in working and wants to earn an income can register on Crayfish. Typical profiles of providers on Crayfish are:

  • Qualified Chinese speaking professionals supplementing their income
  • Boutique Chinese speaking agencies working with high cost efficiency
  • Diversified Chinese-speaking freelancers building work portfolios
  • Educated homemakers wishing to keep in touch with the business world
  • Chinese students studying in overseas universities seeking real work experiences

Guide for providers

  • We are dedicated to English-Chinese bilingual projects and tasks.
  • We offer a diverse pool of interesting and sometimes challenging projects around the world, giving you endless opportunities to maximise your bilingual skills and your experience and knowledge of China.
  • You will gain great experience by working with different Clients on different types of projects.
  • Your experience with Crayfish can become a platform for your future career.

All kinds of interesting projects! Our Clients seek a wide variety of jobs and tasks requiring English-Chinese bilingual skills, business experience in China, cultural insight, technology translation, knowledge of Chinese social media, market research, and many more activities across multiple categories. You can get to work on anything related to China.

Search here to find current projects that match your skills and experience.

It all starts by creating a great profile and outlining all your skills, from your proficiency in languages to any relevant Chinese experience and technical knowledge. Uploading relevant certificates, qualifications, your portfolio and testimonials will help to raise your profile.

Then prepare a compelling job proposal when you see a match for your bilingual Chinese skills. Getting work online is a lot like traditional searching — you submit a detailed proposal for the job you want to do, and then impress potential Clients before being offered the project.

Create an impressive profile

Your profile page is where you can showcase your skills, experience and even personality. Think of it as an introduction, CV, and marketing brochure rolled into one, highlighting your bilingual skills, experience, and portfolio; education and accomplishments; and any language certification. Uploading relevant certificates, qualifications, your portfolio and testimonials will help to raise your profile. The best profiles are complete, well-written, error-free, and feature a professional, friendly-looking picture. And remember to update your profile regularly. Every time you finish a project or a piece of work that adds to your experience, update your profile to reflect that.

Stand out with a well-prepared proposal and tailored cover letter

When you have spotted a project that you can do, prepare your bid and if necessary add a cover letter. It’s essential to offer a clear and detailed description about your experience that is RELEVANT to the job you seek. This will greatly increase your likelihood of getting the job, so make sure it is professional, well-written, error-free and tailor-made for that specific project.. If there are links to similar work that can help provide a better understanding of your previous experience, then you should make use of them. You can also showcase previous Client references if you have them. Finally, make sure you confirm that you are able to meet the deadline.

If no budget information has been given by the Client, you can propose a fee for the work based on market rate, or based on your experiences, or whatever you think would be reasonable and acceptable for you. It’s likely you will not be the only one to be interested in this job, so price yourself competitively. Also

For marketplace, whatever price you bid, 20% will retained by Crayfish as our fee.

For enterprise, whatever price you bid, 30% will retained by Crayfish as our fee.

Once you have sent the proposal and cover letter to the Client, you may hear back within hours, if not minutes, so you must be prepared.

If your Client wants to know more about you, you should always try to accommodate them, even if this means you have to stay up late or get up early to fit in with the time differences! By communicating directly, you get a chance to know the Client’s expectations and can clarify the deliverables of the project and ask more questions if you have any, before accepting the job.

Be prepared – you should always do some homework by equipping yourself with information about the specific sector and the Client.

Here are some sample questions you can ask:

  1. Why do you need to have this project done?
  2. Can you provide some background information?
  3. What format do you want me to use? (e.g. PowerPoint, Word, PDF, images etc.)
  4. How many revisions are you prepared to accept? (if applicable to the type of job)
  5. What is the deadline? (make sure you have allowed for any time differences)
  6. Any flexibility with deadline? NB: if there are any date changes this has to be followed up in writing via Crayfish’s messaging system and updated in your WorkSpace (see below).
  7. How can I add value? You can even try and think of some useful suggestions to the scope of work. By doing this you will show the Client you have valuable knowledge and insight.

On all projects or tasks, you and the Client agree on the time needed for completion. However, our PayPal payment setting requires every milestone needs to be achieved within 60 days from authorisation. After that, a milestone either has to be completed (where you get paid) or cancelled (where the Client gets a refund). Should more time be required, you need to get your Client to agree and he/she will need to contact our Customer Service to reflect that on our system.

No matter how good you say you are, the Client will only judge your work by what you deliver. Therefore take time to complete your work thoroughly, and use the allowed revision timeframe to improve it until your Client is absolutely happy. If you are not satisfied with the work yourself, do NOT submit it to the Client, expecting he or she will approve! Make sure you deliver what the Client has asked for.

It is vital that you adhere to the deadline, but if you can no longer complete the work on time for any reason, you must reach mutual agreement with the Client on a new deadline. Otherwise the Client can cancel the job, even if you have already done some of it

It goes without saying that you need to get paid after the job is done, subject to the satisfaction of the Client. So when the Client has approved your work in the WorkSpace, you will receive payment for your work through us.

Search here now to browse for jobs on Crayfish®.

On the rare occasion this might happen, the Client must provide us with a report, outlining their reasons for cancelling the job after accepting your bid or after you have started working on it.

If this results in a dispute, you will have the chance to submit a report with documentary evidence from your WorkSpace. All disputes will be reviewed by Crayfish carefully, using reports and documentation from both sides, included but not limited to chats, images, contracts and files sent through Workspace. Based on the evidence, a decision will be made, with the money paid to the winning side.

When you deliver great work to your Clients, success will follow and your ratings will reflect that. The most successful providers are:

  • • Proficient in bilingual skills.
  • • Knowledgeable about Chinese business and the culture.
  • • Responsive to Client needs.
  • • Excellent at communicating with their Clients.
  • • Upfront about their abilities and deadlines.
  • • Able to deliver excellent work on time, every time.

Crayfish provides an online venue where individuals or businesses who require work to be carried out which involves a knowledge of China or Chinese language (Clients) and individuals or businesses with such skills in Chinese (providers) can connect with each other and get work posted, done and paid for in easy steps via the Crayfish platform.

In consideration for providing the service,

  1. Marketplace: Crayfish retains 20% of the amount in respect of the job done, with a minimum fee of £5.00. This covers our commission and VAT, as well as the paymentprocessing fee.
  2. Fixed price package: Crayfish retains 30% of the amount in respect of the job done, with a minimum fee of £5.00. This covers our commission and the payment processing fee.

Crayfish also offers optional added services for the Client when posting a project which are subject to additional fees. These include the options to highlight a project as Featured, or for entering a non disclosure agreement (NDA) with a provider.

For more details, please read our Terms of Service.

QUICK TIPS for Finding your ideal Crayfish® provider  
Try to do some research and assign a reasonable budget for your job
Don’t go for the cheapest bilingual provider just for the cost saving – you’re looking for
the best you can afford to do your work to a high standard and your deadlines  
Prepare the information you are going to share before hand
Post the job as far in advance as possible so you have sufficient time to get the job, to allow for any delays
If you receive a lot of bids for your job, go through them in batches to make it faster and easier to compare. You will get some unsuitable applications which is normal but look out for the ones that stand out
If specialist technical knowledge is required to do your job make sure the Provider understands the technology properly - test them with some questions first
I have delivered the job but the Client has not paid me. What should I do now?You should first communicate with your Client directly via WorkSpace to find out the reasons behind the late payment. If the Client is not satisfied with your work, you should offer to revise it at least twice. After that and if the Client is still not happy, he/she can reject your work and raise a dispute with us. We will then contact you and you will have the chance to submit a report with documentary evidence obtained from your WorkSpace.