Privacy Policy


We are Limited (“we”, “us”, “our”, “Crayfish”) incorporated in England and Wales under company number 10450327 with registered office at St Johns Innovation Centre, Cowley Road, Cambridge, England CB4 0WS. We operate the website and associated mobile applications.

We are committed to protecting and respecting your privacy.

By using the Crayfish website and mobile applications (“Services”) or otherwise providing personal data to us, you agree to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, you must not use the Services or otherwise provide personal data to us.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

We are the controller of the personal data Provided to us for the purposes of applicable data protection legislation.


The term "personal data" refers to personally identifiable information about you, such as your name, nationality, job description, health related data, date of birth, e-mail address or mailing address.

We may amend this Privacy Policy from time to time. If we do so, we will update the Privacy Policy on our website and, in addition, if you are registered with us, we will send you an email to let you know about any changes. Otherwise, you are responsible for regularly reviewing this Privacy Policy so that you are aware of any updates.


Last update to this Privacy Policy [                     July 2019]


Collection of Personal Data that you provide to us

We may collect and process personal data about you as follows:



Certain personal data is mandatory to be provided to us in order that we can fulfil your request, for example to purchase Services, and we shall make this clear to you at the point of collection of the personal data.


If you provide to us personal data about any other individual, you must have their consent to do so.


All personal data that you provide to us must be true, complete and accurate.  If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.    

At our request, you shall promptly provide evidence of your identity.   


When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.


Information and personal data we automatically collect about you


When you use our website, we automatically collect and store information about your device and your activities. This information could include:



Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy. [link]


Personal data we may receive from others


We may receive personal data about you from our payment providers, and from other individuals who chose to provide it to us for any reason.  For example, one of our trainees may provide personal information about you if you are a model at a training course.   


If we reasonably believe that any of the personal data you have provided to us is inaccurate, we may receive further personal data from third parties, confirming or otherwise, your identity.




Use of Personal Data

We will use your Personal Data to fulfil your requests and we will ask only for data that is adequate, relevant and not excessive for those purposes. We may use your Personal Data for the following purposes:


We hope you will be delighted with our services.

However, if you do not wish to receive emails from us and want to be removed from our electronic mailing list you can either select “unsubscribe” from any of the marketing emails that we send or alternatively contact us.


In order to collect the anonymous data described in the preceding paragraph, we may use temporary "cookies" that remain in the cookies file of your browser until the browser is closed. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information, which is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie.
 For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at


The Services may use cookies so that we can recognize you when you return and personalize your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that the Services  may not operate efficiently if you refuse to accept cookies.  


Disclosure of your Personal Data

We do not share, sell or distribute your Personal Data with unrelated third parties, except as otherwise provided for in this Privacy Policy and under these limited circumstances:

Data access and corrections

Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you, for which we may make a charge up to the maximum as allowed by applicable law. We will also correct, amend or delete any Personal Data that is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us.

Requests to delete Personal Data are subject to any applicable legal reporting or document retention obligations imposed on us.

Links to other websites

This website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

LiveChatThe LiveChat facility on our website is hosted and managed by a third party provider, Livechat.  When you click the LiveChat button you will be promoted to complete your name and email address to start the chat.  This personal data is processed by Livechat according to their privacy policy.  Please review this policy carefully.  We are not responsible for the acts or omissions of Livechat.



We take appropriate technical and organizational measures against unauthorised or unlawful processing of your Personal Data and against accidental loss or destruction of, or damage, to your Personal Data.   However, no system can be completely secure. Therefore, although we take steps to secure your Personal Data, we do not promise that your Personal Data, or other interactions with the Site, other users or us will always remain secure. 



If you have any questions, comments or requests regarding this privacy policy contact us.