Social listening (or social media listening) enables you to track and use social media platforms to find mentions and conversations related to your brand, competitors and market. Having the insight about Chinese consumers through social listening China will help you decide what action to take next and address local customer concerns quickly.
It’s a very cost-effective tool to:
● Understand what your Chinese customers are talking about you and your competitors.
● Learn what your target audience thinks about your category and brand.
● Measure and maximise the success of your digital marketing campaigns in China.
This service combines the automated work from Chinese social media listening platforms and human effort to review and analyse the data collected retroactively (social media activities of a past period). It is delivered in 3 steps:
Click on “buy now” and proceed to the payment page. Crayfish.io will hold the payment until the project is done to your satisfaction before releasing it to the service provider or agency who delivers your work, minus our commission.
Once your payment is successful, one of our pre-selected delivery partners will be in touch with you within one working day to start your project and deliver the work back to you within the agreed timeframe.
All services purchased on this platform are guaranteed by Crayfish.io. The service will be delivered according to the scope described. If you are not happy with the quality of deliverables, please let us know and we will either help the project team improve the work, or refund your payment. Please refer to our Terms of Service for details.
Social listening offers a direct and cost-efficient approach to understanding your consumers but it might not be enough to get a full understanding of their perceptions of your brand or product. Crayfish.io advises you to combine social listening with other research methods for a more comprehensive view.
For example, you can combine a focus group with social listening to get a deeper understanding of the consumer’s behaviour and attitudes.
Identifying and assessing the feasibility of a specific market from published sources
Recruiting suitable participants and conducting focus group research
Securing and conducting interviews with industry experts to form reliable insights
Opening Cross-border eCommerce shop on Chinese platforms