You have seen nice photos of the factory from your supplier's website. But have you thought about the possibility that this is not actually your factory? Or perhaps it does not give you the full picture of the factory? We recommend you always visit a factory yourself or send someone trustworthy and qualified to do that on your behalf, so that you know for sure what your factory is like and whether it meets your requirements. This can be done as part of your due diligence but also for a specific reason during the production or shipping process.
You will get a short report from one visit to the factory in English, with answers to your specific questions and photos from the visit. These can include the exact location and layout of the factory, details of the machine/s being used, a scan of the quality assurance certificates (ISSO etc), and assessment of health & safety compliance (eg fire exits) etc.
You can click on “buy now” and proceed to the payment page. Crayfish.io will hold the payment until the project is done to your satisfaction before releasing it to the freelancer or agency who delivers your work minus our commission.
Once your payment is successful one of our pre-selected delivery partners will be in touch with you within one working day to start working and deliver the work back to you within the timeframe.
All services purchased on this platform are guaranteed by Crayfish.io. The service will be delivered according to the scope described, but if you are not happy with the quality of deliverables, you can let us know we will either help the project team improve work, or refund your payment. Please refer to 04.2 section in our Terms of Service for details.
Yes, you should always ask for samples before you settle for a manufacturer. However, this can be less straightforward if there is no existing mould for the product you want to make. You may also have to pay for costs in getting the samples shipped to you. It is advisable to hire a local person to liaise on such matters.
This can mean two things: 1) they do not have their own factory and are middlemen; 2) their factory condition is too bad for them to show. We would suggest you consider finding alternative suppliers who are transparent about your supply chain.