Customer service matters
At Crayfish we pride ourselves on providing you with the best customer service, with our core customer service team helping us connect with our Clients and our freelancers. Customer focus is one of the key ingredients of our success.
If you have any problems when using Crayfish, whether it’s a technical issue, a question about a freelancer or a query about a Client, please send us a message here .
Our customer service team will get back to you as quickly as possible within our office hours, which are 9am to 5:30pm Monday to Friday (excluding public holidays).
Your comments matter
Since we are an online marketplace and still only a beta site, please be patient with us if there appears to be a hitch or technical anomaly. We will do our best to resolve it as quickly as possible.
Your feedback and suggestions matter as we continue to improve our platform, with more functions and a smoother experience bringing China closer to you through technology.
If you would like to leave a comment or have any suggestions please click here
Thank you for using Crayfish