Your ordered service will kick off after one of our pre-approved service providers accepts the project, which will normally happen within 2 working days after the payment is made. You will then be able to communicate directly with the service provider selected for this particular service, submitting information and documents if required, checking progress and milestones via the ‘Workspace’, which is our in-platform communication tool. After the service is delivered or milestone completed, the service provider will ask for your approval. Once that is received by us, the project fee will be transferred to the provider, after deduction of the platform charges. You can also leave a review and rate the quality of the service provider.